Thanks To Hostgator For Great Support And Fast Turnup

We all have our chosen hosting providers and for sometime I used multiple different ones but about a year ago I started moving all of my sites to Hostgator. I did this after having horrendous support experiences at other hosting companies.

Although I know that Hostgator may not always be the cheapest in the whole scheme of things the difference in price was minimal, so many of the cheap hosting providers were of questionable background or the support was known to be pathetic at times. Cheapest is not always good.

Well, this past week Hostgator justified my decision to move all of my hosting to them, we had planned to add additional servers early next year but mid-week the traffic to our sites along with our customers started putting the servers we had close enough to peak capacity that we started to see significant performance issues.

My first thought was dang, now I have to pull my plans in and do the server upgrades now. My second thought was, is that really a bad thing : ) I guess the good thing is we had already planned to do it so we knew what we had to do once we had more servers in place.

So, first thing I have to give Hostgator kudos for is that between the time I told them I had an issue and needed a reboot and the time they reboot started was less than a 10 minute time period. Now, considering I never even had to make a phone call and the response from them was actually intelligent and they acted immediately I have to say their support was great. In the past I have had issues they have responded just as quickly too, just never this major.

For reference though, with other hosting providers I have actually had to wait 24 hours to receive a response just saying they were investigating and then another 12 hours before they actually did anything. This was back when iFones.com was actually first being launched and the traffic was skyrocketing, I wanted all that traffic but the hosting provider at the time just could not move fast enough.

With Hostgator I have not had that problem.

Second kudos to them, and this one may be even better, typically when we have ordered additional dedicated servers from Hostgator it can take a day or two before they are ready (I have had it take 48 hours for a VPS elsewhere) but in this case due to our urgent need they actually had the additional server ready in less than 2 hours. We were able to get things moved off of the current servers and onto the new one in less than a day and can now optimize this weekend.

So once again, Hostgator acted quickly for us and got us moving. Sure there are affiliate links in this post but this post is based on my experience dealing with countless hosting providers and finally finding one that supported me in a timely (and intelligent, which is hard to find) manner.