New Website Advertising Fail

One of the themes that seems to come up fairly frequently when we talk to customers about their current website or plans for their new one is the lack of a plan for promoting it.

So many times we have spoke to customers and they indicate that they have never really thought about promoting their website, they buy it with no idea of what they are really going to do with it or how they can promote it to bring people into to see their message. This really came to mind today when we passed a billboard for a customer of ours who we had done a re-branding effort with and created a great looking new logo, a really nice e-commerce site and some other items that would help them move from their old image to new.

The customer had asked us to do this work for them so they could move forward on some other promotion initiatives they were working on that involved some offline marketing (billboards and also signs around their office complex). We did not have our hands in that part but I wish we had now.

My wife saw the billboard today, now keep in mind my wife is not a tech person, at all... But the first thing she said was "Why do they have their phone number but not their website on that new billboard?".

Good question.

We actually send out promotion tips to customers and give tips and advice but at times there is work done that we are not involved in, as mentioned above this is a case of that. As I mentioned in previous posts, more and more I hear people tell me that they do not even look for phone numbers on billboards or signs but they look for websites (DOMAIN NAMES).

Why?

Well, it is because they can go get the info they need from the site. Sure you need the phone number on there, but you also need your website on the billboard, driving people to the website allows a small business to promote more of their companies products. I would venture to guess most people can not remember 7 or 10 digits but most will remember a few words (I wish I could remember the book I read this in, but it was tested and proven).

Anyway, we will be reaching out to this customer just to let them know that they should also include their new website in any new marketing push that they do.

If you are looking for ways to promote a website offline check out my post called 10 Offline Ways To Promote Your New Website.

iSupportServices.com Launches NorthCarolina.me and Business Support Services

Localtek is proud to announce a partnership with iSupportServices.com, the company owns several state .ME names and after the success of Missouri.me had interest in using our state Geo development platform for the launch of their state names and also extend the partnership into other areas where we provide rural small business services.

NorthCarolina.me is the first of the states to launch, over the coming months iSupportServices will be working directly with small business customers to support their technical and marketing needs and we are proud to be a piece of that solution.

Here is the press release that went out today:

iSupport Services, LLC
Chris Poer, 877-228-9002
cpoer@isupportservices.com
www.isupportservices.com

Speaking Today To Farmington Business Leaders

Today is going to be booked from start to finish with the morning kicking off with a seminar speaking to the business leaders of Farmington, MO. Farmington is one of, if not the (depending who you ask) fastest growing areas in Missouri. Our partner Big River Telephone worked tirelessly in promoting the seminar and once again went offline to promote to businesses that need to start thinking about how to promote online.

I must say that spending time with medium and small business leaders in a group setting like this is about as good as it gets, I enjoy every minute and some of the questions and discussions are very insightful  as they can help me (and others) understand what the people not focused on the online world are really thinking about technology.

One of the things that really amazes me is the number of people using Facebook, Twitter, and Linkedin. I always ask for a raise of hands before I start speaking to find out how many people use each of the services. Facebook always leads, Twitter is always second, and Linkedin third. No real surprise but what I do find interesting is that the crowd is typically not real tech savvy but a rough estimate would be 70 percent of most rooms have Facebook accounts.

As I type that I also realize more and more I am seeing people not even put their website in their commercials on TV, they just go straight to their Facebook page. What a coup for Facebook....

Now, I do spend a portion of the presentation talking about proper domain name selection and after seeing the acceptance of social networking there are very few people who even understand what  a domain name is. I am happy to help do that education.

Farmington is a very progressive area and I expect todays presentation to be a bit different than others and since I know some of the people in the room this time it should make for good back and forth.

Selecting A Small Business SEO Company

All SEO companies targeting small businesses are selling snake oil!

OK not really but there are many out there you need to watch for which I believe has given the industry a bad name. Search Engine Optimization is something every company with a website or developing a website should take into consideration as they develop their plan for implementation.

If you are not familiar with SEO the simplest explanation without getting technical is the following:

SEO is the process of building your website in a manner that allows it to show up in the search engines for specific items that people maybe searching for, and more importantly it is optimizing it in a way that draws in searches that are specifically targeted at the products you sell.

There are many more technical explanations but that one really is the gist of it.

Now, why did I say many companies are selling snake oil, well let me first say, my company is not an SEO company, I say that very specifically because we do more than just optimize sites. That said we do work with customers that do want some level of SEO work done on their websites and we do build every customer website with SEO in mind from day one. Our success getting customers the search traffic they want has been great but we never guarantee anything, period.

There are a few things that you need to pay attention to when selecting a search engine optimization partner.

If they promise you page one listings run away, here is why. In many businesses you can guarantee something, when it comes to the search engines you are always at Googles (or Bing, or Yahoo) mercy. The provider can do everything right but at the end of the day there is always a chance that Google may not rank the site on the first page number one listing.

If they guaranteed it there are a few things they may be doing that you need to ask about or be aware of, there are companies that will take advantage of the lack of awareness of how the search engines work and will sometimes do one of the following to show you a first page listing:

1. Paid submission directories or search engines - Many will pay a fee to have your site listed number one in a lesser search engine or website directory or possibly take advantage of pay per click advertising on a lesser search engine or directory. These listings are only there if you are paying, quit paying and the listings go away.
2. Black Hat SEO - When it comes to search engine optimization there are two main types without getting to technical, there is white hat which is the proper way to optimize the site, and there is something called black hat. Black hat is the process of trying to trick the search engines into ranking your site but doing things that Google and others frown on. It may work for a short period of time but sooner or later Google will catch on and your site will be banned from search and your competitors will be smiling.
3. Using very odd searches to rank - What this means is showing you a page one ranking for a term that really no one searches for, for instance if you are interested in showing up for Chicago Hair Salons they may work to optimize for Chicago Illinois Hair Salons On Rush Street. You can see how it changes the value of a first page ranking.

Those are just a few things, there are many more but after speaking with customers lately I have a concern that there are people still working down these paths with customers.

All that said, there are many very upstanding SEO companies out there, there are MANY MORE good than bad. Make sure you select one you are comfortable with and ask the right questions.

The Best Thing An Online Marketing Company Can Hear

Today while in our sales meeting I heard on of the frequent comments I hear from people that have spoke to small businesses about online marketing, websites, etc. That comment is "I do not get any business from my website" or  "I do not remember ever getting a call from my website" or something similar.

To me this basically means I am walking out with an order or going to be getting one sometime soon. If you are someone that focuses on online advertising or web development or anything related to that field those words should be music to your ears. If you get worried when you hear that because now the customer has a negative perception about doing business on the web this is your time to turn it around and show them that you are the help they needed to make the web work for them.

Keep in mind when many small business buy or bought their websites it was done on a purely technical basis, no one actually explained to them that it was for gaining business or promoting their business online.

Their "web development partner" could of cared less in many cases if the customer ever received a visitor, they took their check and ran. Website was built, their work here was done.

Well, if these same small businesses who have the concern about business on the web based on their lack of success with it can be shown a plan to success suddenly it opens up a whole new world for them. Suddenly they can compete better with their competitors who may not have a presence online, or maybe grow their business through contacts online they did not even know had been looking for them (I have a great story about this if you want to contact me).

Either way, "I have never had any business from my website" should be music to any online advertising or marketing companies ears, listen for it and do not run away scared when you hear it, walk away with an order.

Top 5 Small Business Website Mistakes

As we work with small business owners daily to develop their plan for their online presence we hear a lot of the same questions and at the end of the day the customer is always right but there are things we try to help people keep away from or things that we find that maybe they did not do the first time they built their site that they should do this time. Here are 5 things small businesses either need to avoid or need to think about when they have their websites built:

Music playing on site- This is a major thing to avoid, when websites were being bought and deployed because they were "neat" and new this was something a lot of people did. Also I have witnessed this a lot on customer sites that were built by non-professionals. Without fail the majority of people visiting your website will be turned off by the auto-playing music as soon as they hit your site. This is an absolute avoid. Please please do not do this.

Using templates based on framesets - This is something else I see weekly by customers who have bought websites from people that focus on vertical markets, many of these niche market template websites are based on frames and you lose the ability to link to individual pages of the site. This is very late 1990's. If you bought your website from a niche market provider or you had your website built in the late 90s or early 2000's and your site is built with frames it is time for an update.

Working with developers that do not understand SEO - This is also very common, in my mind if you are having a website built and basic SEO is not part of what they do by default what is the point, if you spend 5K for a website and no one ever goes there does it matter? No. This is a very common issue with older technology companies in an area that have never upgraded past the "tech" part of websites. This is also very common when people focus on the flashy/pretty part of the site and not on attracting customers. If you ever hear someone say "Oh yeah my sister was gonna build my website" this is probably going to be a problem as well. For the small business customer that may read this and needs to understand what I mean please feel free to use my contact me form.

Using Flash and only Flash to build a site - Last week I sat down with a potentially large Missouri.me advertising customer who also wants a custom website developed. Although we do not focus on custom websites in this case it makes sense for us to do it. But what was interesting is they brought up the site of their would be competitor and it was done almost 100 percent in Flash. Sure it looked great and did some cool stuff but it ranked no where in the search engines, all their traffic was from PPC. They focused on pretty and not getting customers. Flash is another item that decreases the ability of the small business owner to optimize their site for the search engines. Avoid making it the focus of your site.

Clip Art Animated GIF's - Just like the music reference above, this is very late 90s early 2000's. Having clip art based graphics on your site will turn users off. The little guy walking across the screen that is on a graphic is not something that is neat anymore. Please avoid this, clean nice looking graphics will be more interesting to your visitors.

Thanks to @DanSanchez for inspiring this post.

If you have questions about the right steps for your small business website please use the contact me link above to contact me. If you have more suggestions for small businesses to avoid feel free to put them in the comments section below.

Small Business Facebook And Twitter Use Growing Fast!

Received a tidbit from a friend of mine citing a Merchant Circle survey showing some amazing numbers and something I have hit on with a few posts lately. More and more businesses are starting to understand the use of social media for use in directly connecting with their customers, here are a couple direct quotes from the survey results:

The online survey of 2,403 of MerchantCircle’s small-business members, conducted in September, found that 45% also have a presence on Facebook and Twitter with the express intent of promoting their businesses.

45 percent is a pretty amazing number in my mind, although it is pretty common for large corporations to start to take advantage of new technology (although not always in the most effective manner) it is very uncommon for smaller businesses to take advantage of it. What becomes very important to them is how they integrate this into their larger web presence, i.e. tying their website into their social media presence.

And another quote:

Internet2Go and MerchantCircle attributed this to the ease and low cost of participating in social media. Of the small businesses polled in the survey, 79% reported annual marketing budgets of less than $5,000 per year, with 44% spending less than $1,000 annually.

Now, this was a really interesting piece, the ease of use statement is interesting simply because most small businesses consider the Internet a very technical experience and that turns them away from using various marketing methods associated with it.

On another note, if you are investing in domain names in many cases they would likely look at anything web related as a marketing expense, if you think you are selling a domain name to a small business (which are the majority of potential customers) at large sums then you may want to think about their budgets a bit.

Internet Marketing Seminar In Bonne Terre – Thanks Small Business Leaders!

Thanks to the small business owners from Bonne Terre, MO and surrounding communities for taking the time to come to our local search and online marketing seminar held at Mario's Italian Grill. I know that you are all extremely busy and taking 2 hours of your time after hours is asking a lot, especially when it is concerning a topic that is new to many and before the presentation was probably something you thought a business in rural Missouri may not need to be concerned with.

As you know now, it is very important to take advantage of all online avenues to create a holistic online marketing plan, from your Domain Name selection to your use of Facebook and Twitter, it all needs to work together to make sure you customers remember your brand and know where to go to find out what you are doing next, what specials you have or new products you are introducing. As I mentioned, finding targeted visitors for your website is key, understanding what customers are searching for when looking for a service or product you sell is how you focus on turning browsers into buyers. As I mentioned, no longer is having a website something you do simply because you can, now with the shift of newspaper readers and local business search moving online faster than ever you have to think about how your customers use the web even if you do not.

As I mentioned a portion of the content on this blog is targeted at helping my small business customers, as such I thought I would point out a few posts that I have done that you may find useful:

Why Small Business Should Advertise Online - Open Letter

Why Small Business Should Advertise During Down Times

Offline Ways To Promote Your Website

How To Create A Facebook Fan Page

Once again, thank you for my time and let me know how I can help!

Yellowpages Marketing Ripoff

I am sure the Yellowpages has been doing this for years but I wanted to warn small business owners as they open their mail in the next few days as I had two other people mention this to me today unsolicited.

I have no idea if this is being done because they are desperate to sell paper print ads or if it is something they have always done or if it is something new they are trying for another reason  but as a person who sells advertising to companies I took major offense to the way that the Yellowpages sent their mailing asking for payment on an "order" I had made. Now keep in mind I have had the Yellowbook people visit but never the Yellowpages and have done posts about the Yellowbook visit. But in this case, and I threw it away or I would post it verbatim, the Yellowpages sent a mailing out too, as far as I can tell, all businesses in the area and I am sure a much larger area than that, asking for payment for an ad order I had placed....Ummm never placed.....

Well guess what, there was no order, by any of the other people I talked to either. Now from the marketing side I can see what they are trying accomplish, I am not naive and I do understand the value in positioning a letter to make it sound like the customer must sign and act. I get it!!!

But also, the goodwill that gets dimished by positioning like this, basically by either a) feeding on a customers lack of knowledge of marketing techniques, or b) a customers lack of time to read through what was sent, is just sickening to me.

The first person that mentioned this to me today is a very smart businessman, a long term restaurant owner who has seen it all and he almost signed it and sent it back, in effect agreeing to an order he never placed but he would of been held responsible for. Why, because he was busy and did not have the time to review it in detail, luckily he had sat it aside and decided to review it later.

After he read it he figured it out quickly that the letter was basically saying that buying send this you are agreeing, etc but in reality no order had been placed. Imagine how many people actually sign this and just send it back because they do not understand the way this scam is setup. And I do consider it just that, a scam. It preys on those that do not have the time or understanding of what is being pulled over on them. Sure I know these people should be responsible enough to watch the contracts and orders their business signs but when something like this is received from an authoritative company many small shops will sign and move on. It just is what it is.

Well, it sucks, it is wrong, and I can tell you as more people realize that the amount of print Yellowpages being actually used is dropping at a faster rate everyday people will stand for it less.

If you want to quit receiving the Yellowpages visit YellowPagesGoesGreen.org. I do not get paid for anything on that site but did help them with some of the marketing for it, to tell you the level of interest by people to know longer receive the print Yellowpages they had 165,000 sign ups in one year with ZERO paid advertising....

You Never Know Who Is Watching

Just got back from an all day meeting so this post will be short today since there is so much left to do today but wanted to tell a little story.

As a blogger (I still do not really consider myself one, but I guess technically I am) we tend to put out what we think, somewhat edited for public consumption, sometimes not so much. I have a balance I try to play here between domain news and general online promotion and marketing topics and so far no one has screamed so the balance I hope is working. As of late I had some level of focus with some of my posts around what my customers would want or needed to hear.

One of the posts was An Open Letter To Small Business Owners which focused on the various things that businesses needed to think about as the Internet changes the way they promote their business, I was not targeting the big multimillion dollar corporations but more the rural or even large city small businesses that are trying to determine what to do as  newspaper readership drops and other advertising mediums continue to have less impact on their businesses than they had hoped.

Well, now to why the title is You Never Know Who Is Watching, last week I received an email from a lady in rural Kentucky who is working to promote her business but has just had no success with conventional advertising but searched for how to advertise to rural America. She landed on my post and felt it was exactly what she was wanting to hear. We had a call this morning I expect we will end up doing business together.

This is the second time that I have had something like this occur outside of the domain investor crowd who makes up the majority of my readers, first with the communications director of a professional cycling team and now with a potential customer who liked the message. There has been much talk lately about targeting end users more directly as it pertains to domain value, well part of that may start with domain blogs focusing more on the external world instead of being so inward focused.....

Also, on this topic take a look at Aron Meystedt's post at Symbolics.com today....

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