KTJJ and KREI Radio Working For LocalTek

I spend a lot of time explaining to people that they need to change the way they have been promoting their small business, typically this starts with choosing the right domain name and ends with a marketing model that pulls all the various advertising mediums together.

As you can imagine there are times that we explain that certain media types are not as effective as others but we never tell any customer to spend all their money online. In most cases local businesses need to market in more than one place but we try to help them understand that it is much more effective to wrap all the promotional efforts together into a holistic marketing model.

Radio is type of advertising I have always had a hard time grasping how it would be effective for certain types of businesses but I wanted to  give a big thank you to the team at KTJJ and KREI who also happen to run MyMoInfo.com for proving that it can work for virtually types of businesses if done right. They are based in Farmington MO and cover Farmington, MO news as well as the entire region of Missouri they are based in through their network of stations (KJFF, KREI, and KTJJ).

Dick Womack and Kim Long had attended a couple of our local online marketing seminars and had found that the information provided could also be useful for their local news site. We had some great discussions about the future of marketing for small businesses and decided that it would be useful to have both a technology radio show and technical tip spots on their network of stations.

As I admitted to them at the time I was a bit skeptical that this type of promotion would be useful for a business such as ours but have been pleasantly surprised. Based on the methods we used we have been receiving customer calls and emails asking for follow ups every week and virtually everywhere my sales team goes they get feedback that they have heard the radio technical tip spots

In the spots and radio show we spend a lot of time driving people to both our Facebook page and our website. One thing I have noticed is a uptick in traffic to our website from the ad spots and specifically on days we have the radio show (twice a month).

What does this mean? Use a model of marketing for your local business that ties legacy methods such as radio together with both your website and social media to get the most from your marketing campaign.

Thanks To The Best Customers In The World

In the past two days I have had multiple deals come from multiple customer referrals. To me this is the best advertising you can possibly get, and I sell advertising. This also means as a business we continue to turn a corner into a phase of having both active feet on the street as well as having our base of customers doing selling for us as well.

One of the new customers is actually a website for a local community, always good to have the city governments or associations on board. To get the call that they have heard and seen our work and called us based on that helps a ton.

But the second story is even better, one of our customers actually had a long radio spot where he was being interviewed. During the interview the radio host actually made reference to the customers new website and ad. The customer, God bless him, actually said yes we have a new website and I want to say thanks to the team at Localtek for what they have done.

The announcer then asked for the website, instead of giving the address the customer said, well you can find us by searching for (insert several various related terms here) because after the work Localtek did we are number one on Google for all of them. Sure the radio host had said the businesses name so there is confidence that the audience will find the website anyway, but how is that for a customer that understands the value of local search.

On a side note there, I went and checked traffic to the customers site and it went up tonight and most of it was search traffic for the various terms he would want to be ranked for.

Anyway, I wanted to say thanks to my great customers. I know many of them read this blog and this is a public thanks for all the references we have been getting.

Few Website Visitors To Rural Newspaper Websites

Tonight I decided to do some competitive analysis comparing traffic to certain towns and areas in Missouri to the competing newspaper website in the area.

I had done this for a few towns before but this time I did so on a larger scale, I cannot say I looked at every newspaper site but enough where I could spot trends in data enough where I felt comfortable making certain assumptions.

Well, a couple things were made real clear:

• Sites that had RSS feeds and were open to syndication had more traffic than those that did not, this makes sense to me but knowing how the media industry feels about that it does not surprise me that many do not offer RSS feeds.
• In the cases that it was evident they were doing other things to promote the site (i.e .promoting it in their own paper...) there was more traffic.

Without a doubt as rural broadband stimulus pushed broadband deeper into the rural areas these newspaper companies are going to falter fast, right now the rural papers are the only ones holding steady but from talking to small businesses the desperation is even starting to be felt in the small areas.

To give you an idea of how low the traffic stats are, a really large portion of the sites had Alexa rankings of 20 million to 10 million, the next larger amount was between 7 to 5 million. VERY few had Alexa rankings below 1 million. The ones that did were major cities.

To be honest I am not a fan of Alexa rankings since I have enough sites to see how the data can be skewed, but in a case like this where the user base is pretty non-tech savvy the rankings cannot be gamed, makes for a cleaner set of data, but still not perfect, but fine for this test.

Now, what may not be clear is that many of these newspapers cover more than one county, so it is not like the customer base is only 5 thousand people.

One thing I did find is the sites that have taken the time to form community/social interactions on the site are fairing much better.

If these sites cannot figure out how to bring more than a few visitors to their site a day they will not be able to keep advertisers, it is obvious they are fighting the battle to keep the status quo and if they do not figure something out quick they may be gone faster than we expected.

It may sound like I look forward to that, I do not, as much as I am building a business to take advantage of the shift it is actually a bit sad to see an industry fall apart because they refused to innovate and I do think their will be some quality journalism that suffers because of this.

One interesting note is I found one local newspaper in a town of less than 9000 that had an Alexa below 300K but then one in a town of over 30K that had an Alexa around 7 million. Seems if you have a plan and the community gets behind it you can get traction. Small town or not people are online and broadband is coming fast.

Yellow Pages 90 Percent Discount, Really?

Just a quick post to show you how the beginning of the year is going for the Yellow Page print business. So far in the first half of January I have had 3 customers tell me they have pulled their complete PRINT Yellow Page budget and a few more tell me that if they were in multiple Yellow Page (i.e. Yellowbook, etc) they have brought it down to one.

Well, today one of our really great customers came by to tell us something a bit interesting and I am sure if any of you have current Yellow Page spend and have not committed one way or the other for this years budget you will have happening soon, he got a call from his account manager stating they are offering a 90 PERCENT DISCOUNT for this year if he commits now.

He still said no.

I am not sure what different regions are being offered this type of discount or what level of customer, but WOW.  Aggressive.

Do you have any similar stories?

Yellow Page Decline Continues While Facebook Search Grows

During this past week a couple different things happened both worthy of their own blog post but time never really allowed me to get them done so I am getting them out together.

We all know that the Yellow Pages (and all copy cats) have had a continued decline in the usage of their print version, no secrets there. If early indications from real life examples are a sign of an accelerating move of their customers to smaller, less expensive ads then this year it could be a real scary ride for the industry.

A couple examples:

• While meeting with a large regional bank this week the marketing director indicated they cut their budget to a very small percentage for this year as compared to previous years based on the trends of people moving online. The person indicated that they previously had full page ads in their section of the Yellow Pages but had decided to move to the smallest listing available with a logo. How is that for a significant shift. When a conservative regional bank is making moves like that and starting to put more of their money into online marketing you know it is going to be a tough year.
• A fast growing local restaurant actually moved completely away from any paid listing in the Yellow Pages and moved back to the completely free listing. They thought it made more sense to focus their effort on expanding their web presence.

What I find particularly interesting is that the bank, who sets a yearly marketing budget and starts implementing it as soon as 2010 starts, has made such a strong move away from such a long running tradition as full page ads in their regional Yellow Page edition. This tells  me that last year was horrible for the Yellow Pages but now even the most rural and conservative of businesses are pulling out, in other words, even the strongholds in the rural regions are starting to move away.

Now on to Facebook, over the past month and a half I have seen a STRONG, and I should emphasize STRONG move upward in the amount of traffic I am receiving from Facebook search. I had read quite a bit about Facebook and the work they were putting into their search functions and had paid quite a bit of attention to that and had actually tested some things around that to see how it affected traffic to various sites.

Well the verdict is in and the Facebook dream scenario is happening more and more, Facebook would love for people not to go to Google to search (which is one of Googles biggest fears obviously), and with the amount of traffic I am seeing from Facebook search for quite a few different keyword terms it tells me that people are starting to be even more sticky to Facebook. Hopefully I can test a few scenarios with this soon and report back with some real numbers, but I can say that for certain terms that I rank well for in Google that I am getting just as much traffic from Facebook from them. A little side note, Facebook web search is powered by Bing....

Local Search Review From 2009

As someone who spends the majority of his time thinking about local search and all things that pertain to small businesses taking advantage of all that the web has to offer I was absolutely overwhelmed by all the information linked to and provided in this great 2009 year in review post at SearchEngineLand.com:

SearchEngineLand.com Local Search Review

There is so much information linked to in that one article you could spend a week reading and analyzing it. We all know that geo domains are primed for success after the failure of newspapers and legacy media and Google is becoming the default "Yellow Pages" of today. 2009 will go down as the year the shift started full bore.

I highly recommend reading the story in the link and taking your time to read a good portion of the links within it.

New Website Advertising Fail

One of the themes that seems to come up fairly frequently when we talk to customers about their current website or plans for their new one is the lack of a plan for promoting it.

So many times we have spoke to customers and they indicate that they have never really thought about promoting their website, they buy it with no idea of what they are really going to do with it or how they can promote it to bring people into to see their message. This really came to mind today when we passed a billboard for a customer of ours who we had done a re-branding effort with and created a great looking new logo, a really nice e-commerce site and some other items that would help them move from their old image to new.

The customer had asked us to do this work for them so they could move forward on some other promotion initiatives they were working on that involved some offline marketing (billboards and also signs around their office complex). We did not have our hands in that part but I wish we had now.

My wife saw the billboard today, now keep in mind my wife is not a tech person, at all... But the first thing she said was "Why do they have their phone number but not their website on that new billboard?".

Good question.

We actually send out promotion tips to customers and give tips and advice but at times there is work done that we are not involved in, as mentioned above this is a case of that. As I mentioned in previous posts, more and more I hear people tell me that they do not even look for phone numbers on billboards or signs but they look for websites (DOMAIN NAMES).

Why?

Well, it is because they can go get the info they need from the site. Sure you need the phone number on there, but you also need your website on the billboard, driving people to the website allows a small business to promote more of their companies products. I would venture to guess most people can not remember 7 or 10 digits but most will remember a few words (I wish I could remember the book I read this in, but it was tested and proven).

Anyway, we will be reaching out to this customer just to let them know that they should also include their new website in any new marketing push that they do.

If you are looking for ways to promote a website offline check out my post called 10 Offline Ways To Promote Your New Website.

iSupportServices.com Launches NorthCarolina.me and Business Support Services

Localtek is proud to announce a partnership with iSupportServices.com, the company owns several state .ME names and after the success of Missouri.me had interest in using our state Geo development platform for the launch of their state names and also extend the partnership into other areas where we provide rural small business services.

NorthCarolina.me is the first of the states to launch, over the coming months iSupportServices will be working directly with small business customers to support their technical and marketing needs and we are proud to be a piece of that solution.

Here is the press release that went out today:

iSupport Services, LLC
Chris Poer, 877-228-9002
cpoer@isupportservices.com
www.isupportservices.com

Speaking Today To Farmington Business Leaders

Today is going to be booked from start to finish with the morning kicking off with a seminar speaking to the business leaders of Farmington, MO. Farmington is one of, if not the (depending who you ask) fastest growing areas in Missouri. Our partner Big River Telephone worked tirelessly in promoting the seminar and once again went offline to promote to businesses that need to start thinking about how to promote online.

I must say that spending time with medium and small business leaders in a group setting like this is about as good as it gets, I enjoy every minute and some of the questions and discussions are very insightful  as they can help me (and others) understand what the people not focused on the online world are really thinking about technology.

One of the things that really amazes me is the number of people using Facebook, Twitter, and Linkedin. I always ask for a raise of hands before I start speaking to find out how many people use each of the services. Facebook always leads, Twitter is always second, and Linkedin third. No real surprise but what I do find interesting is that the crowd is typically not real tech savvy but a rough estimate would be 70 percent of most rooms have Facebook accounts.

As I type that I also realize more and more I am seeing people not even put their website in their commercials on TV, they just go straight to their Facebook page. What a coup for Facebook....

Now, I do spend a portion of the presentation talking about proper domain name selection and after seeing the acceptance of social networking there are very few people who even understand what  a domain name is. I am happy to help do that education.

Farmington is a very progressive area and I expect todays presentation to be a bit different than others and since I know some of the people in the room this time it should make for good back and forth.

Selecting A Small Business SEO Company

All SEO companies targeting small businesses are selling snake oil!

OK not really but there are many out there you need to watch for which I believe has given the industry a bad name. Search Engine Optimization is something every company with a website or developing a website should take into consideration as they develop their plan for implementation.

If you are not familiar with SEO the simplest explanation without getting technical is the following:

SEO is the process of building your website in a manner that allows it to show up in the search engines for specific items that people maybe searching for, and more importantly it is optimizing it in a way that draws in searches that are specifically targeted at the products you sell.

There are many more technical explanations but that one really is the gist of it.

Now, why did I say many companies are selling snake oil, well let me first say, my company is not an SEO company, I say that very specifically because we do more than just optimize sites. That said we do work with customers that do want some level of SEO work done on their websites and we do build every customer website with SEO in mind from day one. Our success getting customers the search traffic they want has been great but we never guarantee anything, period.

There are a few things that you need to pay attention to when selecting a search engine optimization partner.

If they promise you page one listings run away, here is why. In many businesses you can guarantee something, when it comes to the search engines you are always at Googles (or Bing, or Yahoo) mercy. The provider can do everything right but at the end of the day there is always a chance that Google may not rank the site on the first page number one listing.

If they guaranteed it there are a few things they may be doing that you need to ask about or be aware of, there are companies that will take advantage of the lack of awareness of how the search engines work and will sometimes do one of the following to show you a first page listing:

1. Paid submission directories or search engines - Many will pay a fee to have your site listed number one in a lesser search engine or website directory or possibly take advantage of pay per click advertising on a lesser search engine or directory. These listings are only there if you are paying, quit paying and the listings go away.
2. Black Hat SEO - When it comes to search engine optimization there are two main types without getting to technical, there is white hat which is the proper way to optimize the site, and there is something called black hat. Black hat is the process of trying to trick the search engines into ranking your site but doing things that Google and others frown on. It may work for a short period of time but sooner or later Google will catch on and your site will be banned from search and your competitors will be smiling.
3. Using very odd searches to rank - What this means is showing you a page one ranking for a term that really no one searches for, for instance if you are interested in showing up for Chicago Hair Salons they may work to optimize for Chicago Illinois Hair Salons On Rush Street. You can see how it changes the value of a first page ranking.

Those are just a few things, there are many more but after speaking with customers lately I have a concern that there are people still working down these paths with customers.

All that said, there are many very upstanding SEO companies out there, there are MANY MORE good than bad. Make sure you select one you are comfortable with and ask the right questions.

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